Trauma Informed Record Keeping - Level 1

This self-paced session explores how the words we write can shape a person’s story, not just today, but long into the future. Records are more than paperwork; they can protect dignity, build trust, and offer clarity. They can also unintentionally harm when written without awareness. Trauma-informed record keeping invites us to write with care, accuracy, and compassion, as if the person might one day read what we have written.

In this session, you’ll reflect on the purpose of record keeping through a trauma-informed lens, notice how language influences meaning, and practise rewriting statements in ways that protect dignity and context. You’ll explore real examples where tone, bias, or assumptions can creep into records, and consider how curiosity and clarity can transform written communication into something supportive rather than shaming.

Learning is self-paced, you can complete this session in your own time, pausing whenever you need to reflect or rest.

By the end of this session, you will be able to:

• Understand the role and responsibility of trauma-informed recording.
• Recognise harmful or judgemental language and its impact.
• Describe behaviour without labelling identity or intention.
• Write records that are accurate, neutral, compassionate, and respectful.
• Identify one practical change to strengthen trauma-informed record keeping in your role.

Completion Time: Approximately 1 hour

Completion Requirements:

• Watch the learning video
• Complete all reflections and activities
• Finish the short knowledge check before completion

Accessing Your Session All sessions are hosted via Google Classroom. Once your purchase is complete, you will receive your joining instructions and access link via email within one working day.

Organisational & Team Bookings We warmly welcome interest from organisations and can accommodate larger group learning, including payments via Purchase Order. If you are booking on behalf of a team or require an invoice for your finance department, please get in touch:

• Email: lyndsay@ticservicesltd.com

• Web: Visit our Contact Page

We look forward to supporting your team’s learning journey and helping you build a more trauma-informed culture.