Trauma-Informed Communication - Level 1

This session explores communication as a core part of trauma-informed practice, not just the words we use, but the tone, pacing, body language, and relational signals that shape how safe people feel with us. Communication is where trust is built (or lost), where power is felt, and where people decide whether it is safe enough to share their experiences, ask for help, or express their needs.

Trauma can influence how people interpret tone, respond to questions, or communicate their own feelings. Misunderstandings can happen easily when someone is overwhelmed, frozen, shut down, or trying to keep themselves safe. Trauma-informed communication invites us to slow down, become more aware of our impact, and create interactions that feel predictable, respectful, and grounding.

In this session, you’ll explore what helps communication feel safe and supportive, recognise how trauma shows up in everyday interactions, and reflect on your own communication style,  including what helps, what gets in the way, and what you’d like to develop further.

This is a self-paced session, you can complete it in your own time, pausing whenever you need to reflect or rest.

By the end of this session, you will be able to:

• Understand how trauma can shape communication, behaviour, and relational patterns.
• Recognise communication styles that may feel unsafe, activating, or overwhelming.
• Identify language and approaches that promote safety, choice, and connection.
• Reflect on your own communication habits, triggers, and strengths.
• Take one practical step toward more trauma-informed communication in your role

Completion time: Approximately 1 hour

Completion Requirements: 

• Watch the training video
• Complete all reflections and activities
• Sit the short knowledge check for completion.

Accessing Your Session All sessions are hosted via Google Classroom. Once your purchase is complete, you will receive your joining instructions and access link via email within one working day.

Organisational & Team Bookings We warmly welcome interest from organisations and can accommodate larger group learning, including payments via Purchase Order. If you are booking on behalf of a team or require an invoice for your finance department, please get in touch:

• Email: lyndsay@ticservicesltd.com

• Web: Visit our Contact Page

We look forward to supporting your team’s learning journey and helping you build a more trauma-informed culture.